1. 1
    Check spam / junk folder
    The most common reason automated emails don't appear in the inbox is spam filtering. Check the spam and junk folders before anything else. If you find the email there, mark it as Not spam to train the mail client for future deliveries.

    Spynra sends from spynra@polsia.app. Add this address to your contacts or safe sender list to ensure consistent inbox delivery.
  2. 2
    Email automation not enabled
    Welcome and milestone emails require the Growth plan and must be explicitly enabled per project. If you're on the Free or Starter plan, only a basic signup confirmation is sent — the full automation sequence is not available.

    Check: Project Settings → Emails and confirm the toggles for Welcome Email and Milestone Email are ON.
Email Settings
Confirm these toggles are ON for emails to send
📩
Welcome Email
Sent immediately when someone signs up
🎯
Milestone Email
Sent when a participant reaches the referral threshold
ℹ If a toggle is OFF, that email type will not be sent regardless of other settings.
  1. 3
    Email address not captured correctly
    Go to the Waitlist tab and find the entry in question. Verify the email address looks correct — no typos, no formatting issues. If the entry doesn't appear in your waitlist at all, the signup may not have completed successfully (the form submission may have failed or been interrupted).
  2. 4
    Test with your own email
    The easiest way to verify end-to-end delivery: use an email address that has not previously signed up for this waitlist, submit through your actual widget or hosted page, and check whether the welcome email arrives within 5 minutes.

    Each email address can only appear on a waitlist once. Use a fresh address or a + alias — for example you+test@company.com — to run additional tests.
  3. 5
    Email sending domain reputation
    Spynra sends all emails from spynra@polsia.app. If emails are consistently landing in spam for your recipients, it may be a domain reputation issue at the recipient's mail provider.

    Ask affected recipients to add spynra@polsia.app to their contacts or safe sender list.

    Pro plan users can configure a custom sending domain to send from their own domain, which significantly improves deliverability for their audience.
  4. 6
    Welcome email delay
    Welcome emails are sent immediately upon signup. If there's a delay, it is typically 1–5 minutes during peak load — not a sign of a delivery failure.

    Milestone emails are sent in batches and may take up to 1 hour after the trigger condition is met.

    Launch day emails are sent manually by you from the dashboard — they are not sent automatically.
  5. 7
    Still having issues — contact support
    Email hello@spynra.com with the following information so the team can check delivery logs on your behalf:
    • Your project ID
    • The recipient email address that is not receiving emails
    • Which email type isn't being delivered: welcome email, milestone email, or launch day email
💡
Our support team responds within 24 hours. We can check the delivery logs on our end to see exactly what happened to a specific email.